Privacy Policy
Overview
VWorld 2.0 ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy applies to all personal data collected through the VWorld 2.0 website at vworld20.my, our mobile interface, and all associated services including games, lottery, payments, and customer support.
We process personal data only for legitimate and lawful purposes, including account management, fraud prevention, payment processing, and regulatory compliance. We do not sell your personal data to third parties.
Data We Collect
We collect the following categories of personal data when you register and use VWorld 2.0:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, IC/Passport number |
| Contact Data | Email address, phone number, country of residence |
| Account Data | Username, password (hashed), account preferences |
| Financial Data | Bank account details, e-wallet ID, transaction history |
| Usage Data | Login times, games played, session duration, betting history |
| Technical Data | IP address, device type, browser type, operating system |
| Communication Data | Support chat logs, emails, feedback submitted |
We collect this information directly from you during registration, through your use of the platform, and automatically via cookies and similar tracking technologies.
How We Use Your Data
VWorld 2.0 uses your personal data for the following purposes:
- Account Management: To create, verify, and manage your VWorld 2.0 account
- Payment Processing: To facilitate deposits, withdrawals, and bonus transactions securely
- Identity Verification (KYC): To verify your identity and age in compliance with anti-money laundering requirements
- Fraud Prevention: To detect, investigate, and prevent unauthorized access and fraudulent activity
- Customer Support: To respond to your enquiries, complaints, and requests
- Platform Improvement: To analyze usage patterns and improve our games, features, and services
- Marketing & Promotions: To send you relevant offers and updates (only with your consent)
- Legal Compliance: To comply with applicable laws, regulations, and court orders
- Responsible Gaming: To monitor gaming behaviour and support self-exclusion or limit requests
Data Sharing
VWorld 2.0 will never sell your personal data to third parties. We may share your data only in the following limited circumstances:
- Payment Providers: Banks, e-wallets, and payment gateways to process your transactions (e.g. Maybank, CIMB, Touch 'n Go, GrabPay)
- Identity Verification Services: KYC and AML service providers to verify your identity
- Game Providers: Third-party game studios that power specific games on our platform, limited to gameplay data only
- IT & Security Providers: Cloud hosting and cybersecurity partners who operate under strict data processing agreements
- Legal Authorities: Regulatory bodies, law enforcement, or courts when required by law or to protect our legal rights
Cookies & Tracking
VWorld 2.0 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
We use the following types of cookies:
- Essential Cookies: Required for core platform functions such as login sessions and security. These cannot be disabled.
- Analytics Cookies: Help us understand how members navigate the platform so we can improve performance (e.g. Google Analytics)
- Preference Cookies: Remember your settings such as language and display preferences
- Marketing Cookies: Track your activity to show you relevant promotions (only used with your consent)
You may disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect some platform features.
Data Security
VWorld 2.0 takes data security seriously. We implement the following technical and organizational measures to protect your personal data:
- 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
- Hashed Passwords: Your account password is never stored in plain text — it is stored using one-way cryptographic hashing
- Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis
- Regular Security Audits: Our systems are regularly tested for vulnerabilities by internal and external security teams
- Secure Data Centers: Your data is hosted in secure, redundant data centers with physical and digital access controls
While we take every reasonable precaution, no system is 100% immune to security breaches. In the event of a data breach that affects your rights, we will notify you and the relevant authorities promptly in accordance with applicable law.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law.
- Active Accounts: Data is retained for the duration of your membership and for a minimum of 5 years after account closure, in accordance with AML regulations
- Transaction Records: Financial records are retained for a minimum of 7 years as required by Malaysian financial regulations
- Support Communications: Chat logs and support tickets are retained for 2 years after the last interaction
- Marketing Data: Retained until you withdraw your consent or unsubscribe from communications
Once data is no longer required, it is securely deleted or anonymized so it can no longer be linked to you personally.
Your Rights
As a member of VWorld 2.0, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request that we correct any inaccurate or incomplete data
- Right to Deletion: Request deletion of your personal data, subject to our legal retention obligations
- Right to Restrict Processing: Request that we limit how we use your data in certain circumstances
- Right to Data Portability: Request your data in a structured, machine-readable format
- Right to Withdraw Consent: Withdraw your consent for marketing communications at any time
- Right to Object: Object to our processing of your data for direct marketing purposes
Minors
VWorld 2.0 is strictly intended for users aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18.
If we discover that a minor has registered an account or provided personal data, we will immediately suspend the account and delete all associated data. If you believe a minor has registered on our platform, please contact us at support@vworld20.my immediately.
Parents and guardians are encouraged to monitor their children's online activities and use appropriate parental control tools to prevent access to online gaming platforms.
Third-Party Links
Our platform may contain links to third-party websites or services (e.g. payment gateways, social media platforms, or game providers). These third-party sites have their own privacy policies, and VWorld 2.0 has no control over how they collect or use your data.
We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policy of any external site you visit before providing your personal information.
Changes to This Policy
VWorld 2.0 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to members via the Announcements page and by email notification at least 7 days before the effective date.
Continued use of VWorld 2.0 after the effective date of any updated Privacy Policy constitutes your acceptance of those changes. We recommend reviewing this page periodically to stay informed of how we protect your data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through any of the following channels:
- Live Chat: Available 24/7 directly on vworld20.my
- WhatsApp: Message our support team for quick assistance
- Email: support@vworld20.my
- Telegram: t.me/vworld20official