Our support team is available 24 hours a day, 7 days a week to assist you with any questions, issues, or requests. Choose your preferred channel below.
✅For the fastest response, use Live Chat on our website or WhatsApp. Our team typically replies within minutes. For non-urgent matters, you may also reach us via Email or Telegram.
Click the "Forgot Password" link on the login page and follow the instructions sent to your registered email address. If you do not receive the email within 5 minutes, please contact our Live Chat support.
Most withdrawals are processed within 5–15 minutes. During peak hours or for larger amounts, processing may take up to 1 hour. If your withdrawal has been pending for more than 2 hours, please contact our support team.
Please allow up to 15 minutes for bonuses to be credited after a qualifying deposit. If the bonus has not appeared after that, contact our Live Chat team with your username and deposit receipt, and we will resolve it promptly.
To verify your account, submit a clear copy of your MyKad or Passport via our Live Chat or email to support@vworld20.my. Verification is typically completed within 24 hours on business days.
No. VWorld 2.0 strictly allows only one account per person and per household. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts.
You can set deposit limits or request self-exclusion through our Live Chat support at any time. Responsible gaming requests are processed immediately and our team will assist you without delay.